• Technology and Computer Hardware Planning and Consulting Service – We know it can be a bit overwhelming to not only manage, but also plan ahead for technology and how it integrates into your daily operations. Part of joining the UCS team means you’ll gain access to a variety of educated, professional consultants who can offer suggestions, plans for improvement, creative solutions, and even a bit of ancient history on how your technology came to be. It’s important, an often a compliance requirement, that your hardware and infrastructure be up to date. That doesn’t mean it has to break your budget or cause endless hours of headaches. We’re here to help whenever you need it, always.

• Advanced Desktop Optimization and Management – Systems new or old often come with tons of bloatware and unnecessary products and applications. We can work through your hardware list and optimize each device for ease-of-use, increase storage by removing bloatware, and maximize performance by reducing load on your internal components. Save yourself and your employees time every day by putting the focus back on your main applications and software suites.
• AXIS Camera Station and AXIS Companion Support – Our resident security experts have years of experience working in camera systems and hardware and can provide real solutions when your safety net starts to fail. We support multiple types of intrusion protection, site security, camera systems and more through multiple vendors including AXIS Communication Systems. It’s an essential tool to you organization, make sure it’s always on guard.
• Moves and Hardware Upgrades – Whether you’re outgrowing your current space, or your hardware is looking a bit antique, our teams can help bring you back online with complete system upgrades that work within your space, unique requirements, and most importantly your budget. If you’re building a new office, give us a heads up. We’d love to come out and take a walk through to help give you the best performance and support possible.
• Phone and Tablet E-Mail Configuration – Ever try and link your e-mail account to your phone or tablet? How about different operating systems like Android or iOS? It can be a bit of a struggle getting the settings and permissions just right. Our device technicians are proficient in multiple mobile systems and can quickly setup your devices so you can get back to work on the go.

• Datto Managed Wireless – Unique Computing Solutions and Datto have been working together for several years now to help deploy and simplify Managed Wireless services for all types of organizations. With Datto Managed Wireless, your wireless network infrastructure becomes simple, easy to install, and is back by your support team here at UCS as well as the experts at Datto. Experience seamless access for every user in your office without all the headaches of dropped connections and weak signals.
• Inside Wiring and Network Infrastructure Upgrades – If you system is a bit outdated or, perhaps you’re moving to a new location, chances are your wiring and network infrastructure could use a refresh. We have dedicated crew of technicians who can assess the current floor plan and suggest, install, and maintain the most up-to-date standards available. This includes network cabling, phone systems, fiber, TV systems and more.
• Network Topology Drawing and Site Documentation – We believe in transparency and open communication, which means our techs are required to document solutions, provide continual updates, and create Network Topology Drawings that show you exactly what devices are installed, how they are connected and how you can reference them in the event you need support. not sure what a device does, or specific term means? Give us a call, we’d be happy to help explain it.
• Ubiquiti Managed Wireless Infrastructure with Rogue Wireless Detection Hardware Support – Just like with Datto, we have been working with Ubiquiti for several years and have deployed numerous wireless systems using their latest technology. By adding Rogue Wireless Detection to your Managed Wiress, you can eliminate security risks by detecting when consumer grade devices are attempting to connect to your secure network. Typically this occurs when someone wishes to utilize your wireless network for their own personal use (getting access for free), or when a device is added to attempt to boost the signal to a specific location. Rogue Wireless Detection helps make sure your network is only used for trusted devices that you have authorized.

We consider Protected Entities to be the items and users that have been documented and/or included in your Managed Service Agreement and are maintained by Unique Computing Solutions. Often times these items include user accounts and access, hardware, software, licensing, network systems, workstations, mobile devices, servers and more. Please refer to your service agreement for a refined collection of user and hardware support agreements.

• Barracuda Web Filter, Anti-Virus and Spam Support – Barracuda offers a host of solutions to address virus and spam protection across the web and through your e-mail. Create white lists, prevent access to malicious sites, free your inbox of unwanted spam and more. We utilize the Barracuda system in our own office and stand behind the features and protection it offers.
• Dark Web Monitoring – Have you ever wondered if your private information is being sold somewhere on the Dark Web? With Dark Web Monitoring, our systems are able to actively monitor your domains, email address, and network to detect if/when your PII (Personally Identifiable Information) may have been compromised or available for purchase to criminals on the Dark Web. If a detection occurs, our security experts will notify you and work with you to update your security policies and help continually protect your data and PII.
• E-mail / Anti-Virus / Spam Protection – We all experience a mountain of emails on a daily basis and while most of them are simply spam, others are a bit more malicious and attempt to compromise your systems by any means necessary (usually silently). By adding Anti-Virus and Spam Protection to your workstations and email, you can rest assured your systems and correspondences are secure and free of threats. Early detection, advanced filtering, and preventative maintenance all help maintain a headache free work environment so you can get back to real business.
• Managed DNS Protection with Web Filtering – Security threats go beyond virus and spyware attacks. With Managed DNS Protection and Web Filtering, you can monitor web traffic, craft permissions and prevent employees or customers from accessing unauthorized sites, site categories, or other harmful applications and downloads that could spread attacks throughout your network.
• Managed Firewall Service and Software Blade Protection – By adding a firewall to your infrastructure, you can provide a more secure environment for your employees to work in. Firewalls help prevent external attacks on your system from sources like e-mail, malicious sites, or harmful application downloads. This of them as your front-line of defense.
• Webroot Managed Anti-Virus and Anti-Spyware Protection – Deploying hardware and solutions across your office means an increased risk of virus and spyware attacks. With managed protection and policies from Webroot, your devices can be setup and continually protected against the latest threats. We can apply this security suite to existing devices, or install it on new hardware so that your office is protected even before a new employee first logs in.

• Monthly Scheduled On-Site Support – We’re locally owned and operated which means our experts are able to respond with on-site support and solutions to address an headaches you might be having. We also have technicians available who can remain on-site through your entire work day, dedicated to helping manage any IT questions or concerns throughout the office. *Additional fees may apply for all-day on-site support.*
• Online Ticket Support System – Our ticketing system allows for easy access to your team of experts from nearly anywhere. You can submit a work ticket through email, from your desktop (where applicable), or by calling in. Your tickets are then monitored and updated as your issue speeds toward a solution. Depending on your contract, you’ll also receive a summary of your ticket submissions and their current status on a monthly or annual basis.
• Remote Monitoring and Management (AEM Autotask Endpoint Management) – Through the use of Autotask Endpoint Management (AEM), your support team is able to monitor device health, security, updates, issues and more. This is typically handled behind the scenes without interruption to your daily workflow and allows your hardware and systems to remain optimized for peak performance.
• Remote Weekend, After Hours and Holiday Support – Technology breaks, often at the worst possible time. We understand systems are critical to daily operations and as your IT service provider, you’ll have access to remote support on weekends, after office hours and yes, even on holidays. We’re here to help, anytime.
• Unlimited Phone and Remote Support – Our day starts at 7AM so that we have a chance to review your systems and address any outstanding concerns or issues before you even get to your desk. Experiencing a hiccup during the day? No problem. Your support team is here and ready to help, usually within minutes. There’s no limit to the amount of phone and remote support you receive, and any issue is always worth the call.
• Unlimited Phone Support for Microsoft® Applications – Prefer to talk with an expert who can help work through your Microsoft® app issue with you in real-time? Give our help desk a call and we’ll connect you with the best technician to match your specific needs.
• Unlimited Remote-Control Support for Microsoft® Applications – We’re well versed in the Microsoft® product suite and are able to offer support for your applications through secure remote desktop connections or by accessing your systems during off-hours to ensure efficiency and continued easy of use.

• Microsoft Application Support – We’ve deployed Microsoft’s® host of products on thousands of devices from tablets to workstation and more. Our tech teams are highly trained in the latest versions and are able to provide remote, phone, or on-site support solutions for any issue you may come across.
• Online Software License Management – Have a software suite you need to implement across multiple devices and user accounts? We can provide both online and network licensing support that will allow you to continually monitor the number of users, license, and updates with ease.
• Software Patch Management for Microsoft® Applications using AEM – Often times the simplest solution is a quick update from the application provider. Using AEM, we can remotely manage software patches to ensure your apps remain current, secure, and hassle-free. Our systems are designed to push updates during off-hours to reduce employee downtime and keep your systems optimized.
• VPN Client Management – VPN Clients offer a secure access point to files and devices for your employees who may be working remotely or from various other off-site locations. Managing access doesn’t have to be painful and your dedicated support team can work with you to provide easy entry points while remaining secure from outside threats.

• Employee Cyber Defense Video Training Sessions – We strongly believe that one of the best methods of cyber defense is having a properly trained staff. We offer these training sessions as a way to help your employees understand the risks, impacts, and consequences your business could face if exposed to a security risk. Our technicians will provide video training and information on how to detect threats, avoid phishing emails, and improve their overall understanding and awareness of today’s turbulent cyber world.
• Simulated Phishing Attack Testing – In addition to video training sessions, we also offer the ability to perform Simulated Phishing Attacks across your network. These tests are designed to randomly send phishing messages/emails to employees in an effort to reinforce their threat detection efforts and ensure the security of your data and organization remains top of mind. These simulations are controlled, secure, and pose no real threat to your business or personal information. They are designed to act as a supplementary item to on-site training and support.

It is important to note that the terms listed here may or may not be supported under your specific MSP agreement or contract. These explanations are meant to provide a better understanding of the types of services we offer, how we may perform the services, and how they can benefit your business. If you have specific questions about a type of service listed here or present on your MSP agreement or contract, please contact us directly and we would be happy to help.